Frequently Asked Questions
Here you will find a selection of the most commonly asked questions. We have a free 8 page booklet available for all new and exisiting clients going into further detail on who we are and how we clean. All new customers are given a booklet unless they request otherwise. If you have a question that is not listed then please contact us.
We pride ourselves on being reliable. We soon learned that customers require a reliable service as this was their biggest complaint with their last cleaner. Each cleaner uses their own personal dedicated window cleaning planner to manage their own jobs. 95% of our customers are cleaned on a 5 to 6 weekly basis & we do offer other cycles as well however 5 to 6 weeks is the best value. With the invention of the water fed pole system windows naturally stay cleaner longer so if we are running late by a few days customers don't notice because windows are not filthy. If we are going to be exceptionally late we will contact where possible customers who are going to affected.
We clean all year round including during the winter months. Unless pre arranged we generally do not clean on bank holidays and over the last week in December. Our last working day of the year is usually December 24th and we finish earlier, returning to work at the beginning of January the next year.
We can only use pure water to wash and rinse window units. This water is transported inside our vans in Grippatank Crash Tested Systems and delivered via the same system with ultra light weight carbon poles.
The windows on your property have been cleaned with pure water. The water left is 100% pure as the dirt has been rinsed away and your windows/uPVC frames will dry to a spotless finish.
Lgb Vision will always leave a payment slip for you, this slip contains information on how to pay your bill. You can also pay at the end of the clean if you're present.
Oh yes! British weather! We can if we wanted clean in torrential rain, wind, snow and sub zero conditions. The water fed pole system is a completely different method to traditional window cleaning. We have full information on our website of our rain guarantee but here is a brief explanation. Rain does not make your windows dirty, dirt does! When we are cleaning and it's raining. The dirt has been scrubbed off and rinsed away. The water used for cleaning is pure water (000ppm). Rain water has a general reading of between 001 to 007ppm but the rain water does not contain chlorine or added chemicals from the water board. So any rain hitting the glass will just dry normally as the dirt has already been scrubbed away. We are that confident we offer a 24hr rain guarantee. No questions, no quibbles, no worries.
We can if you wish send an automated text the night before at 7pm for access issues or to simply inform you we are coming to clean the windows, this text comes from a computer so replies are not possible. Please save your window cleaners number for any direct contact. Please note the text message is not an invitation to cancel the clean for the following day as per our terms and conditions we require 48 hrs notice to cancel a clean except in emergencies.
Sometimes you may forget to leave the gate open for us. We will do our best to clean all the windows still as each window cleaner carries special ladders to gain access over gates safely. Sometimes it may not be possible to climb over for various reasons so we will charge a percentage of your normal price depending on what has been cleaned.
Where possible we will always clean these for the customer. However due to the angle and the design we cannot guarantee the results. The main issue is getting enough pressure at the brush head to clean the window not the height or distance.
Our aim is to please every time we visit our customers both new and old
Your satisfaction is our guarantee. Feedback is essential!
Pure water provides an outstanding clean without the use of harsh chemicals.